Technical Specifications

ImageSilo is an ultra-secure, on-demand Enterprise Content Management (ECM) system. As the largest on-demand installation of PaperVision^® Enterprise, it offers all the same features and functionality. ImageSilo was the first on-demand ECM system to market in 1999 and is recognized as the industry-leading service today.

System Overview

• 99.9% uptime guarantee ensures data is always available
• System complies with European Union Safe Harbor policies
• Digitech Systems is SSAE 16 certified
• Data centers are compliant with the requirements of the American Institute of Certified Public Accountants (AICPA)
• Dedicated import servers are available to facilitate massive data uploads
• An on-demand system means no capital expenditure for system implementation and a tax-deductible operating expense for organizations
• Users can organize, upload, scan and add new documents or view search results in either a project view or folder view
• Native viewing of more than 250 file types allows you access to any document
• Browser-based document viewer enables secure access to and sharing of documents on mobile devices without requiring application installation
• Extensive full-text search capabilities that support synonym, stemming, fuzzy logic, phonic, proximity, Boolean, natural language and variable term weighting search options with results displayed in statistically ranked order
• Document associations link related documents across multiple projects and allow users to easily locate them from a single document
• Search results screen displays duplicate documents as a single item or as an expandable list, showing all duplicates on the same screen
• Extensive audit trails and disclosure data gathering assist in complying with industry and government regulations, including HIPAA for the healthcare industry, 21CFR Part 11 for FDA regulations and more
• Searchable security logs allow administrators to target specific actions, users, dates or search values to monitor activity
• Directory Manager automates the importing and indexing of documents from any source media including multi-function devices, network-attached scanners and/or photocopiers
• Scan2ImageSilo allows users to scan and upload documents directly from a scanning device into ImageSilo, making any installation an ad hoc scan station for distributed scanning
• Scan2ImageSilo enables users to add, move or delete pages within a document  as well as maintain version control on those documents
• Configure retention policies to protect records from destruction during specified time periods
• Set destruction policies to purge expired records
• Send an email notification or require review prior to destruction of any document
• A single-sign on via windows-integrated authentication simplifies the login process
• FREE PaperVision^® Message Manager component imports, captures and organizes email messages
• Optional PaperVision^® Enterprise WorkFlow service, with easy-to-use graphical interface, automates the flow of information through routine business processes
• PaperVision Enterprise WorkFlow and Scan2ImageSilo work together to allow users to capture documents and upload them into a new or existing workflow process
• Optional PaperVision^® Enterprise Report Management processes COLD/ERM print stream data into electronic reports and imports and indexes them into the ECM system
• Optional Data Delivery enables companies to package a duplicate copy of data into a single, encrypted, compressed file and transfer it (through FTP or secure FTP) on a user-defined schedule to a separate site for disaster recovery
• Instant upgrades are performed by Digitech Systems, freeing IT resources from system maintenance
• Complete, detailed online help includes step-by-step instructions to get you started quickly
• Toll free, legendary technical support is eager to assist with any questions you may have

Security

• All Digitech Systems administrators and engineers are thoroughly screened and are subject to background checks
• All administrators use dedicated, secure machines
• All administrators follow strict password security guidelines, including password complexity, password expiration and RSA two-level user authentication technology
• Data segregation separates database and document file data to ensure one company or department cannot access another’s data

System/Network Security

• All systems are maintained on a closed network that allows no outbound connectivity
• All systems are monitored 24 hours per day, seven days per week, 365 days per year
• Redundant firewall clusters are managed and constantly monitored by our firewall experts
• Intrusion-detection technology monitors all system access and third-party penetration tests are routinely performed

Physical Security

• Physical access is limited to required personnel who have proper clearance and photo identification
• Live monitoring of all physical facilities, including videotape recording of all activities and all external utility entry points
• Numerous provisions protect servers from environmental dangers (see Scalability and Reliability)

Transmission Security

• Patent-pending caching routines ensure stored data is never exposed to the public network
• SSL (Secure Sockets Layer) encryption of all network communications
• Optional secure FTP/FTPS to encrypt data while in transit

Application Security

• Company administrators can configure their own security policies, including encryption and records retention policies
• Function-level security verification is performed for every API call made to ImageSilo
• 256-bit AES encryption occurs during import, during transmission, optionally when data is stored and in communication with other ImageSilo services
• Session ID encryption ensures that a session ID cannot be guessed to hijack a session
• Session-source validation and IP address limiting guarantees access only from authorized locations
• Automatic session termination closes a user’s session when it sits idle for a defined period of time
• Security-policy administration tools include account lockouts, password complexity requirements and password expiration
• System automatically monitors user activity as it is occurring
• Entity-level security defines company-wide security settings
• Group-level security assigns a common set of access rights to all users within a group
• User-level security defines individual user permissions
• Project-level security assigns functionality-based security at the project level and restricts access to create retention locks and set destruction dates
• Document-level security allows for more specific security settings—down to the individual document
• Function security controls user rights, such as printing, emailing, exporting and deleting
• Index-level security controls user ability to view and/or edit document index fields

Scalability and Reliability

• Geographically diverse, redundant data centers (located on separate continental power grids) store mirrored data for protection from major disaster
• Elaborate backup systems ensure data integrity and reliability
• Load-balanced, fully redundant web server clusters ensure fast response times, even under heavy loads
• System architecture with no single point of failure ensures data availability
• Optional access using the PaperVision^® Enterprise desktop client requires neither a web browser nor a license fee
• Optional desktop client provides secure private network connection, eliminating the need for a VPN to view documents
• Centralized web-based administration console provides access to all administrative functions
• Unlimited users allow access for every employee or customer
• Unlimited access to documents anywhere, anytime
• Unlimited projects allow you to group documents to meet increasing information management needs
• Live OC48, OC12 and OC3 connections to multiple tier-1 internet service providers
• Dual entry points for all fiber cabling ensure physical reliability of data lines
• On-site diesel generators provide emergency power
• State-of-the-art battery backups clean and back up external power sources
• Advanced HVAC system ensures constant data center temperature
• HVAC is tied directly to a fire detection and suppression system and is constantly monitoring air for smoke
• Early smoke detection system detects microscopic changes in the data center environment
• Global DNS network provides unprecedented DNS reliability and response times
• Redundant storage clusters ensure full availability of data

Integration

• Extensive use of web services support integration and cross-platform compatibility
• COM-based APIs support both local and remote communications without requiring modification to code
• ActiveX^® (OCX) controls can be embedded into third-party applications
• Customizable source code is included for both browser-based and desktop client applications
• Integration Manager enables point-and-click integration with third-party applications
• PaperVision^® Enterprise Tools for ImageSilo provide out-of-the-box integration with Microsoft^® Office applications, including Word, Excel, PowerPoint, Outlook and Windows Explorer
• Black and white as well as color print drivers print directly to ImageSilo from most applications
• Scan2ImageSilo is compatible with any TWAIN-enabled scanning device to input single or multi-page documents directly into ImageSilo
• Integration with Microsoft^® Office SharePoint^® Server 2007 enables companies to leverage the ImageSilo^® document management and workflow functionality directly within their SharePoint portal
• Custom, private-label sites are available

System Requirements

• Internet Explorer^® 8.0 or higher, Mozilla^® Firefox^® 3.6 or higher

Additional Requirements for Optional Desktop Installation

• Microsoft^® Windows^® XP or higher